Stena Line ferries are reporting that freight and passenger sailings are still operational but capacity has been reduced. Due to the current situation surrounding the global COVID-19 pandemic, flight schedules will not be operating as normal during this period. Will the airline still be flying to the original destination you had booked when it restarts its flights? The flight voucher will be for the full value of your ticket and, for a limited time, passengers can also choose between: Your voucher will be valid for 12 months from date of issue. It is delighted to get the transport service up and running for essential journeys. Due to Donegal moving to Level 3 restrictions, Lough Foyle Ferry will have to stop the ferry service with immediate effect. Source: City of Derry Airport. Hotels were allowed to remain open until 28 December to "accommodate" guests over the Christmas season. Do they cover your needs in the long run? Further information is available on nidirect at: The following services will be suspended until further notice: Monday to Saturday 8.05pm from Belfast to Dublin Connolly and, Translink’s normal refund policy applies for most bus and rail tickets but specific arrangements are in place for refunds during the Covid-19 emergency for mLink, aLink, Cross Border and Enterprise services and NIR weekly and monthly tickets. This credit can be used towards any Wizz Air flight/services in the future. There have been changes to what is defined as "essential retail", with homeware stores no longer falling under that definition. Contact centre opening hours are 08:00-20:00 Monday to Friday and 09:00-17:00 Saturday and Sunday. Ryanair reserves the right to withdraw or amend these Terms of Use at its reasonable discretion. When exercising outside it is important to remember these key things: Plan your days to include one form of exercising outside, it can be something to look forward to and the fresh air will be beneficial. The voucher cannot be used where other ancillaries are added such as cars or travel insurance. Citizens of the UK and Crown Dependencies can travel to Northern Ireland without a passport and have the automatic right to reside and work. .css-1xgx53b-Link{font-family:ReithSans,Helvetica,Arial,freesans,sans-serif;font-weight:700;-webkit-text-decoration:none;text-decoration:none;color:#FFFFFF;}.css-1xgx53b-Link:hover,.css-1xgx53b-Link:focus{-webkit-text-decoration:underline;text-decoration:underline;}Read about our approach to external linking. Therefore, if you decide to ask the park owner for a refund of pitch fees it is unclear whether you would be successful. Further information on vouchers can be found. Re-book for another flight operated by Wizz Air on the same or – if necessary – a comparable route, at the earliest opportunity, subject to availability of seats if there is no lockdown of the airport or air travel in the given country, Credit the full value of the payment for the cancelled flight plus 20% of the fare paid for the cancelled flight, including, if applicable, the return sector on the passenger’s WIZZ Account. If the price of your new booking is less than your refund credit note, the remaining balance will stay on your refund credit note and you can use it on another. They are advising you check the UK Government website for the latest travel updates and any new restrictions for the destination you are travelling to. For more information and flight times visit the Loganair website. More detailed information from ABTA on the current position with customers seeking refunds and with forward bookings is available on. From 18 May 2020 all customers flying with Aer Lingus will be requested to use a mask or suitable face covering from the point of boarding the aircraft until they are inside the destination airport. Jet2 reserves the right to cancel the Refund Credit Note or a booking made with a Refund Credit Note if this has been used by someone other than the intended recipient or without their permission. Despite the Brexit, the freedom of movement has been guaranteed so people, including tourists, can move from the North to the South and vice versa, without any problem. Professional services including solicitors can continue to operate as normal, as can those in the manufacturing and construction industry. In this case, customers will be eligible for 100% of the original fare. We are working to keep this website up-to-date. However, they can travel into Dublin to attend essential on-site meetings, inductions and training. For the contact details of national enforcement bodies. The Northern Ireland Executive announced yesterday that those travelling to NI from low-medium risk countries in regards to Coronavirus will not have to quarantine going forward. This Refund Credit Note is intended for the lead passenger. If you are occupying a holiday caravan and believe that you have a genuine reason, that falls within the government exemptions, as to why you are unable to return to your main home, you should contact the park owner by phone or in writing at once and explain your situation. You can also call Translink's contact centre on 028 9066 6630. You will receive your voucher by email within seven days of your application. The voucher can be used on any British Airways marketed route with a BA flight number with the exception of bookings on Sun-Air. It is continuing to operate a number essential routes to remote communities for essential travel. It is not yet clear what alternative awarding arrangements will be in place. Taxis will now take a maximum of four passengers instead of the usual six. Details are below. From 25 October 2020, passengers returning from the Canary Islands do not have to self-isolate when returning to Northern Ireland. Ireland's borders remain open to travelers with some restrictions, while in the US, there is a ban on arrivals from several different countries, including Ireland. If you are not happy with the airline’s response contact The Consumer Council. Vouchers will not be redeemed or exchanged for cash. While England was the first to allow non-essential workers to travel for work, Scotland, Wales and Northern Ireland have also now eased their limits on driving. Metro and Glider will run additional journeys on Saturdays to facilitate change in passenger demand, starting Saturday 3 October. Retail and services permitted to remain open include: Funeral homes, dentists, opticians, audiology services, chiropody, chiropractors, osteopaths will also be allowed to remain open, as will services relating to mental health. Cancellation Invoice and, where appropriate, ATOL Certificate. Virgin Atlantic states that if your flight has been cancelled your ticket will automatically be left open as credit for you to use any time up to 31 May 2022. nyone travelling to Northern Ireland from Lesvos, Tinos, Serifos, Crete, Mykonos, Santorini and Zakynthos (Zante) will need to self-isolate for 14 days. Please note: FCO advice can also determine whether or not you're able to get a refund or insurance payout if you're due to travel to specific locations. It is delighted to get the transport service up and running for essential journeys. We plan to resume our planned flying schedule in early December. If your flight has been cancelled Wizz Air advises that you will be offered the following options: For more coronavirus travel information visit the Wizzair website. EU nationals will continue to be able to travel to Northern Ireland using a valid passport or ID card until at least 2021. If an alternative flight or rebooking does not suit you contact the airline to discuss your options. Translink’s normal refund policy applies for most bus and rail tickets but specific arrangements are in place for refunds during the Covid-19 emergency for mLink, aLink, Cross Border and Enterprise services and NIR weekly and monthly tickets. The Deptartment of Transport announced on 20 July that refund credit notes issued between 10 March and 30 September 2020 for package holidays cancelled, owing to COVID-19 will be protected by the ATOL scheme. The value of the Refund Credit Note must be equal in value to the. An official travel warning of national authorities is an important indicator that the package travel contract can be cancelled due to unavoidable and extraordinary circumstances impacting the performance of the trip. Disability Action Transport Services will resume passenger transport activities from 1 July 2020. Floor 3 | Seatem House You can travel after the expiry date as long as the flight is booked before the expiry date. The testing will be bookable at existing testing facilities. For more information click here. international travel (outside the UK, Ireland, the Channel Islands and the Isle of Man) This means you can redeem it for travel right through to at least the end of summer 2021. The airport has introduced new health and safety measures, for more information click here. TUI holidays to Majorca, Malaga and Alicante are due to depart on or before 6 November 2020. Gatherings have been reduced from 15 people to six and only from two households, which include children under 12 - although exemptions apply such as support bubbles. Northern Ireland is a constituent part of the United Kingdom, meaning it has exactly the same entry requirements as England, Scotland and Wales. The voucher allows you to make a future booking in the name of the person on the original ticket. Customers booked to travel out of the UK up to and including Thursday 5 November have been advised that their return flights are not likely to operate and so if they no longer wish to travel they can contact easyJet to transfer their flights for free, or receive a voucher or a refund for the value of their booking. Use our business complaints service. 28-32 Alfred Street has also produced useful information on the latest position with travel insurance that is available here. Northern Ireland The Northern Ireland Executive implemented further national restrictions on Friday 16 October for an initial period of four weeks – which includes 'no unnecessary travel’. If you have taken a voucher it cannot be converted to a cash refund in the event that your original flight subsequently does not operate. Normal amendment fees will apply for any date or name changes, once a new booking has been confirmed. The Republic of Ireland is to lift the restrictions on travel, with journeys up to 12 miles allowed as part of phase two from June 20. This advice is being kept under constant review. •    holidays cancelled from 1 September to 31 October 2020 will be repaid by 20 November 2020 There's no change fee, and if you choose to travel on the same route up to 30th November 2020, we’ll also waive any differences in the fare. Northern Ireland is part of the UK, so flights to there, even with Ryanair are UK domestic flights. TUI will also give you a separate booking incentive up to 20% if your original booking was for a package holiday. Additionally, all prepaid reservations booked prior to March 13 can now be extended toward reservations used within 24 months with no fees. Exemptions exist for arrivals from Northern Ireland and the freight industry. If your airline does not belong to an ADR body you can refer your complaint to the Civil Aviation Authority. Law enforcement officials warn of plans to hold armed protests before Joe Biden's inauguration. Normal terms and conditions apply to all bookings once confirmed. In Northern Ireland the body that enforces the Package Travel Regulations is the Northern Ireland Trading Standards Service. UK nationals on where it's safe to travel abroad. If you rebook to finish travel by 30 November 2020, no difference in fare or change fee will be charged. It has written to over 100 package holiday firms to remind them of their obligations to comply with consumer protection law, and has already secured refund commitments from TUI UK, Sykes Cottages and Vacation Rentals. You should contact the travel operator and see what they can do for you. Travel advice and restrictions are being updated regularly and each of the devolved governments in, Some airlines and travel providers are offering vouchers in place of refunds. Image: Travelling to Ireland during the COVID-19 pandemic . Please check with your airline for latest updates. Many travel insurance providers have changed the terms of cover because of the COVID-19 pandemic and to be sure what is covered you should check with your individual insurance provider. If your flight has been cancelled you can rebook or apply for a voucher online. Translink is advising passengers to book their cross border journeys to Dublin City and Dublin Airport in advance. The Consumer Council is encouraging passengers due to travel over the festive period to plan in advance and be prepared, due to the impact of COVID-19 and EU Exit. Once you have received you will need to contact TUI by telephone on 0203 451 2868 between 9am and 7pm from Monday to Friday to request a refund. Click-and-collect retail will not be allowed for the duration of the six weeks - except for supermarkets which will still be able to offer these services. But no more than 25 people are allowed to attend the services and no wedding receptions are allowed. Travellers returning from Singapore and Thailand do not have to quarantine if they arrived after 4am on 19 September. This states that a consumer can expect a refund where a consumer cancels, or is prevented from receiving any services, because Government public health measures mean they are not allowed to use the services. On 5 January, the executive agreed that an order for people in Northern Ireland to stay at home - to stop the spread of Covid-19 - will become legally enforceable from Friday. Read the stay at home guidance. Should I accept a voucher for my cancelled flight or insist on a refund? If your flight was cancelled, you will receive your voucher from Ryanair by email to the email address provided in your Booking. Vouchers can only be redeemed against bookings in the currency of issue. Expressway has suspended its service to Dublin Airport and Dublin city. Visit British Airway's website for more information. Flights from the UK to the Republic of Ireland. Passengers must agree they are happy to accept the voucher in lieu of a refund. This will mean you have a holiday to look forward to in the future, and it will help your travel provider maintain its cash flow through the, Refund Credit Note instead of an immediate cash refund. Unfortunately, airlines often charge an administration fee to do so, and as the majority of flights from Northern Ireland attract the short haul lower rate of APD (£13 for one way flight), this may be more than the amount of the APD you will get back. We’d also recommend taking a look at the, For up to date information on Ryanair flights from NI, visit, On 20 April, Ryanair started telling its customers that they will have to wait, For further information on disruptions and refunds visit. Sunday services resume on Southampton-Belfast City & Teesside-Belfast City from 6 September. Can I travel from the Republic of Ireland to Northern Ireland? For more information and flight times visit. Some airlines and travel providers are offering vouchers in place of refunds. The new trip must be booked no later than 30 November 2020. Wizz Air's network will be performing medical screening of passengers, therefore it is possible you may be subjected to such a check upon arrival at your destination airport. The Newry to Dublin Service is SUSPENDED until further notice. American Football coach snubs presidential medal, North Korea throws the gauntlet down for Biden, Looking for answers in the life of a killer, What the Capitol riot means for US foreign policy, How 'big tech' is taking Trumpism offline, Brexit leaves Spain's Costa Brits facing dilemmas, The pop star, the president and a Covid crackdown, The Capitol police officer hailed as a 'hero', .css-q4by3k-IconContainer{display:none;height:1em;width:1em;vertical-align:-0.125em;margin-right:0.25em;}Why this female 'garbo' hopes more will join her. Both have to be seated in the rear of the vehicle, Touch points on vehicles are cleaned between journeys, Protective screens have been fitted to 70% of its working fleet, Vehicles specifically fitted with a screen can be requested. Information correct as of 24 November 2020. Please be aware that many walks will have their access points cut off and may not be easy to get to. For further information see Translink’s website. For flights over 4 hours they recommend you bring more face masks. For further information customers can contact the airport via the telephone number or email address provided. Learn more here. From 1 April 2020, some Community Transport providers are offering new Collection & Deliver and Transport services to both members and non-members during this time. These were announced several months ago, with the aim of helping people who have been cut off from friends and family. During the current COVID-19 crisis, the site also provides updates about changes to transport and travel. Stena Line is waiving any fees for rebooking tickets for all destinations so that you can amend your travel as its suits you, if your circumstances change. More information on the latest travel updates is available on Aer Lingus' website. There's a ban on overseas travel from Australia.You can’t leave Australia unless you get an exemption from the Department of Home Affairs. George Best Belfast City Airport has advised that new measures and facilities have been put in place for customers who avail of the Special Assistance Service. If your flight is cancelled they will contact you, but please also check the status of your flight before travelling to the airport and ensure your contact details are up to date. Advice for Northern Ireland travellers whose holidays and travel plans may be affected by COVID-19 (coronavirus), including the latest information on airlines, ferries, package holidays, travel insurance, public transport and cancelled travel plans (including refunds). Quarantine requirements for those arriving in Northern Ireland from low to medium risk countries are set to end, the Stormont Executive has agreed. Under the PTRs, if any element of your package holiday or cruise package is cancelled or significantly changed, then you have the right to request a full refund of any payments made towards your holiday. Click here for more information. To minimise the risk of spreading the virus, we should all stay at home as much as possible and avoid unnecessary travel. You need to check the cancellation Terms and Conditions of your booking as some consumers will have opted for free cancellation or partial refund. Loganair have recently introduced a new service between Glasgow and Belfast City Airport. Loganair's call centre hours have been reduced. Unfortunately, TUI will not be operating flights or holidays departing from England and Wales between Thursday 5 November and Wednesday 2 December. If you do apply for a cash refund and there is a delay, The Consumer Council can help. If you believe you are entitled to receive a refund from your airline but they are refusing, you may wish to open a complaint with the airline. Unless you’re a key worker, or consider yourself to be in a vulnerable group, you must stay at home. The decision to introduce a quarantine period has been taken following medical and scientific advice. The executive also has guidance which states that anyone travelling into Northern Ireland who plans to stay for at least 24 hours should self-isolate for 10 days. The voucher will be emailed to the easyJet account holder that made the original booking. The executive said it would reintroduce enforcement powers for the PSNI to order people to go home if they are engaging in prohibited activity. Opt for a cash refund, however please note that this will take longer to complete due to the high number of inquiries we are dealing with. It is also not certain that you will be able to claim the money back from your credit card company (Section 75 of the Consumer Credit) or debit card provider under the Chargeback scheme. A number of additional safety requirements are in place including additional hand sanitising stations, changes to food service, closure of kids play areas, closure of saunas, encouraging of card payments, and more. Visit the, Aer Lingus have waived their change fees on any changes made before 31 May 2021. For a full list of your options, visit the. Flights can only be rebooked up to 331 days in advance, so if you’re looking to fly after that, please wait until flights become available. The new essential service timetables are based on previous lockdown experiences. The last census showed that 130,000 people commuted to Dublin for work in 2016. Northern Ireland's Deputy First Minister has said travellers arriving from other parts of the UK should have to self-isolate for 14 days. You can request a cash refund. •    holidays cancelled before 1 September 2020 will be repaid by 30 October 2020 If you have travel insurance or are planning on buying some, check it covers for airline insolvency (the term is usually called Scheduled Airline Failure Insurance or End Provider Failure Insurance). However, many airlines have made arrangements to waive the usual fees if you want to rebook at a later date or they may be offering vouchers for use at a later date as an alternative. Visit the Embassy of Ireland’s website for the most current visa information.. You must have a valid passport to enter Ireland. Use. COVID-19 Travel Advice Given the current domestic and international situation, the safest thing to do is not to travel abroad. For further information see Translink’s. You can view this information by clicking here. Full voucher terms and conditions available, Bookings made prior to 3 March 2020 for journeys due to have started by 31 October 2020 or, Bookings made between 3 March 2020 and 13 October 2020 for travel completed by 31 August 2021. Furthermore, your travel insurance may not cover you for this. This means that for the time being, it won’t be possible to travel freely to Ireland from the UK (except via Northern Ireland), the USA, Australia or other countries. You can do this online in the ‘Manage my booking’ section of the Jet2 website. This advice is being kept under constant review. It also applies to people who are unable to return to their main address, those in emergency situations and vulnerable people. From 4am on 15 August you will need to self-isolate for 14 days when returning to the UK from France or the Netherlands.Changes to routes: P&O Ferries are still running from Dover to Calais, Hull to Rotterdam, and Hull to Zeebrugge routes for essential travel and freight services. Do we need photo ID or any other kind of ID for the visit? Travel Vouchers are valid for 12 months after the issue date and they can be redeemed within that time on Ryanair’s website. If the new booking is greater than the voucher value, the difference must be paid by card. The Cairnryan to Larne and Liverpool to Dublin routes are not affected by these updates. To find out if your airline belongs to an ADR or for further information, For flights from the Republic of Ireland you can escalate a complaint to the Commission for Aviation Regulation if you are not satisfied with an airline’s response or you have not received a response within six weeks of making a complaint. Only one voucher can be used per booking. The assessment whether those circumstances significantly affect the performance of the package must be made on a case-by-case basis. For the full of safety measures on-board, embarking/disembarking and at terminals, click here. If you are not happy with an airline’s response, For complaints about flights from other UK airports you can escalate your complaint to an Alternative Dispute Resolution (ADR) body if your airline has signed up to one. You should consider very carefully whether to accept an alternative booking or a voucher. Lesvos, Tinos, Serifos, Crete, Mykonos, Santorini and Zakynthos (Zante). If you plan to leave and return to Ireland during your stay, you can request a Multiple Entry visa when you apply. British Airways are offering consumers who have been impacted by Tier 4 travel restrictions a voucher towards future travel. For more information visit the Virgin Atlantic website. We are planning a short visit to Northern Ireland later this month by ferry. Travel advice and information on COVID-19 can be found here. From 20 July 2020, the Isle of Man Government will permit Isle of Man residents to travel off-Island and return, providing that they strictly follow travel and self-isolation rules. Such case may also be covered by your travel insurance. The park should stay closed to those who are not key workers or vulnerable groups. Ryanair has stated that it will only pay refunds if flights are cancelled. On 17 March 2020, the FCO advised against 'all but essential' travel to any country for an initial 30-day period. Exercise can be so helpful for boosting your mood and getting your body moving, if only for 15 minutes. Travel Vouchers can only be redeemed by the recipient of the voucher. This webpage is updated daily but please note that services are changing at short notice and you should check directly with your airline to ensure you have the very latest information. Please ensure that you read the government’s latest advice before you travel. These guidelines are designed to adhere to the Government guidelines and social distancing rules during the Covid-19 Pandemic. Any credit remaining following redemption of the voucher may be used within the original validity period towards future flight purchases. For more information on selling your caravan and removal from the park. Travel vouchers can be redeemed for cash at the end of their 12 months’ validity period. Please note, if you receive reimbursement for your flight via other means, the Refund Credit Note (or any flight booked using this Refund Credit Note) will be voided without further notice. The requirements differ from country to country and may be subject to change with very little notice. Close-contact services such as hair and beauty salons will also have to cease operation for the duration of the lockdown, however, close contact for film and TV production can continue. What are the terms of the vouchers you are being offered? Close contact services supporting medical, health or social care - including sports massage therapy - can also continue to operate. Northern Ireland The Northern Ireland Executive implemented further national restrictions on Friday 16 October for an initial period of four weeks – which includes 'no unnecessary travel’. The new regulations will take effect from 4am on Saturday 15 August and anyone arriving after that time must self-isolate. Since Monday 10 August 2020, the ferry is operating a full timetable. 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Currently the length of time airlines are taking to pay a refund varies but there is likely to be a considerable wait. For the latest information visit the Loganair website, Loganair have recently introduced a new service between Glasgow and Belfast City Airport. Chief Medical Officer Dr Michael McBride said it was "not a return to shielding as we knew it", and encouraged vulnerable people to continue to go outside for exercise - but maintain social distancing. Following an increase in coronavirus (COVID-19) cases, additional restrictions have been introduced for people in Northern Ireland. Because of this, you will not be able to fully use the services you are paying for in your contract, and the terms of your written agreement with the park owner cannot be fully fulfilled. The rest of Greece remains on the Travel Corridors exemption list. More information on the different options available for your booking is available on Aer Lingus' website. Many airlines are saying that they are unable to process refunds within seven days and that consumers may have to wait a long time to get the refund. Apart from the stay at home requirement, other restrictions on travel remain guidance. IRELAND has released their list of safe countries which people can travel to this summer, but you will have to quarantine on arrival. Call us on 0800 121 6022 or email at contact@consumercouncil.org.uk. The Newry to Belfast Service is SUSPENDED until Monday 2 November. Exercising is important for everyone to maintain good physical and mental health however it will now be restricted to one form of outdoor exercise per day. Restricting your movements means staying indoors in one location and avoiding contact with other people and social situations as … Vouchers cannot be redeemed via the call centre or at the airport. 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