I've no internet and no TV channels, mobile data gone too. Located in monkstown. We are working to get this issue resolved as soon as possible. If it’s speed you’re looking for, eir’s superfast 1Gb broadband packages start at €54.99 per month for 24 months. @oreillychap You've been charging me since October and were supposed to email the invoices. @JohnLynchMedia Same here in Dublin, WiFi cuts out at least 3 times a day and the television interface is completely unreliable. #customerservice #eir #selfbuild #newbuildhome. The eir team. @eircare hi my internet is down who do I call on a Saturday to sort the issue? www.eir.ie. -The eir Team. Location: Northbrook Avenue, Ranelagh, Dublin 6 Anyone else? We’ve had little to no service for almost a week. @The_Irish_Ace Fix connection problems, optimise speeds, and more. How do we contact you if we are digging today? @eir I've no Internet since Tuesday. #eir. @conor_crean @eir @eircare Having the same problem with mine at the minute useless customer service and an even worse operating website. Hope they sort soon, @eircare any word on what appears to be a nationwide outage since lunchtime? Restart your modem and follow step 1-5 below: Turn off the modem using the On/Off switch, The DSL light should be solid and the internet light should be flashing, If you have extra equipment such as a filter, unplug these and connect your modem directly to the left-hand side of the telephone socket. @eokenned #eir. While the Eir ISP network handles IPv6 routing, unfortunately its DNS servers seem to stutter with IPv6 DNS lookups, particularly with earlier firmware versions on the F2000. Planned to train on Zwift today. @eircare complete outage, no phone no inet can you please contact me. It’s becoming incredibly annoying as it’s gone on for a day now, @Luke29462546 @splendid_source Twitter I am sorry to hear you are experiencing issues with your Broadband. ? @AilbheBosca1 @eir Did you consider a credit card charge back with Ryanair? Now 190 will not connect me. Thanks. Its failure to answer phones or return calls or hook people up to high-speed broadband boxes metres from their front doors were highlighted. @eircare Hi there, I'm looking for an update on a MyEir issue that has been previously logged with you guys. I’ve made 5 calls over the past month with 30minute wait only to be told “it’s still unresolved”. @murphyalan6221 Nice culturally insensitive slur there, Alan! It’s been patchy since the weekend and keeps disconnecting, @dany_ehrenbrink Cancel that new contract and move to @puretelecomirl - I haven't had a minutes' problem since I switched, and their customer service if I have any questions is excellent. Broadband router configuration errors, wireless interference, or any of several other technical problems adversely affect the speed and stability of your internet connection. Location: Northbrook Avenue, Ranelagh, Dublin 6 -The eir care team. We’ve had little to no service for almost a week. © eir. Any issues impacting Bray, Co.Wicklow that you are aware of? @FloAbram Anyone having problems with @PayPal recently? Signed up for Gigabit fibre to the house. It’s so unprofessional. There's no more connection... @jonnybyrne_ Have now heard many bad reports over service regretting having moved already and this is with no connection. 3 broken promises to get call back after problem ‘fixed’. If your speeds are slow over Ethernet, you might need to contact us to troubleshoot. Eir (formerly: Eircom) offers mobile and landline internet and phone services, as well as TV under the Eir Vision label. Eir broadband problems all day. I’ve no internet connection since this morning in Drogheda. The most common fibre broadband packages in Ireland offer Fibre-to-the-Cabinet (FTTC) which generally offer speeds of up to 100Mb/s. @Luke29462546 @eircare @eir @carolan3 @comreg. 3 broken promises to get call back after problem ‘fixed’. eir and open eir are trading names of eircom Limited, Registered as a Branch in Ireland Number 907674, Incorporated in Jersey Number 116389. Many many more where it wasn’t working. @eir However, because it is part-fibre and doesn't come directly to your home, it's unlikely you'll receive 100Mb. We tried to log it via the website but the form is down ? I find out that they are responsible for wire damage and have been trying to get through to report but no joy yet... @to_eir @eircare what is going on internet down in dublin18? Eir had 31.4% of fixed broadband subscriptions (comprising FTTH, FTTC/VDSL and ADSL) and 42.7% of FTTP subscriptions.Its main fixed access infrastructure owning competitors are Virgin Media Ireland (which operates a cable TV and broadband network) and Siro, a joint venture between publicly owned energy supplier, ESB Group and Vodafone Ireland. @eircare any issues in Douglas, Cork... WiFi keeps dropping and driving me crazy!? Why? downdetector.ie, Via What to check before you run the speed test. Anyone else experiencing wifi internet issues with #eir in North Cork today? I have a fibre box. The DSL light should be solid and the internet light should be flashing. From 9am this morning trying to get help from @eir as a new customer who's services only got activated today and not working 1901 keep cutting me off and I've email saying I'm being billed on 26th this month for service I can't use. Fault reported 8am Monday as soon as Eir open. Facebook. We currently have a team of engineers working to restore full service as quickly as possible. @etreilly @eir Continuing to provide Ireland’s worst customer service. 1.2 Ways to Manage the Device Use any of the following methods to manage the Device. No connection. Your broadband speed can vary for many reasons but there are two main factors: The speed your line can take (which is dependent on how close you are to your local eir Fibre cabinet or exchange) How your device connects to your broadband (Wi-Fi) or cable. You can contact our technical support team on 1890 260 260 who will be more than happy to help resolve your query. @eircare Are there any problems with mobile connectivity in the Westport area? @eircare I am trying to ring from landline as I can't ring from mobile because that's the number with the issue. Thanks. @VodafoneIreland @fitzpatrickd I’m also Balbriggan and the starting eir code is k32. Check what speed your device is capable Problems with Eir dominating reader complaints at the moment Pricewatch: Phone and broadband supplier tops the list for most complaints to us Mon, Feb 5, 2018, 06:00 Having major broadband issues with @eir in Limerick this morning. @Hackett46David @eircare Hi, I'm looking to get my PUK code but can't log in to My Eir. #eir #eirbusiness @eirBusiness. @eircare what is going on internet down in dublin18? Slow speed problems Run a broadband speed test by visiting https://www.eir.ie /support broadbandspeedtest/ Testing on an Ethernet cable will provide a true representation of the broadband speed coming into your house. We are working to get this issue resolved as soon as possible. Thanks. @patrickharnett2 @gkirish2020 I’m not in the PC brigade but that’s not what I want on my timeline. No phone, No refund, @alisoncomyn Hi there Alison. Have tried all the usual troubleshooting but no luck. It won’t allow you to click the tab on the website. Thanks, @LiamMGannon Waiting over 23 mins to talk to a human and then I get cut off. How do we get an update on fault EIR-FNH-31778322 please? Fix the issue please as I am@not paying for a substandard service. Trying to contact them and it’s proving very difficult.! @eir Our internet has been down for almost 24 hours now in Cork, Page last updated by How to contact @eircare about ongoing wifi issues ? @eir is there problems with the network today? @eircare my new activation date was supposed to be today I called helpline and still no internet or phone, @michell77159480 @eir hey I'm trying to cancel my mobile account membership with you but it's not working. None all morning. The eir team. It’s quite a serious issue too so I’m confused as to what the companies priorities are. Branch Address: 1 … No service since last Sunday, and nobody bothered to get it sorted. The case number is 3825780. I am unable to pay my bill. @gaelcoffey I look forward to cancelling. Time of day, congestion on the network, and whether your broadband is pure fibre or part fibre or so-called fibre-to-the-cabinet (FTTC) broadband will affect your speed. @mrmathweeney #eir #eirbusiness @eirBusiness. I cannot make a call since last week. @HamSamboCinema @VodafoneIreland @eir Working on the TV but not the app. I will be cancelling my contract. Need to get the wire to the house. @VodafoneIE CRN 512693209, I moved across from Eir to Vodafone, internet working but land line not connected. @VodafoneIreland @fitzpatrickd I’m also Balbriggan and the starting eir code is k32. Our open eir team is assessing the situation. How do we get an update on fault EIR-FNH-31778322 please? Your mobile app also been 'broken' for me for over two weeks. Many many more where it wasn’t working. @tiggerishpeep You can contact our technical support team on 1890 260 260 who will be more than happy to help resolve your query. @eircare @Katzben5 Are you currently experiencing issues in Wexford also? @SWattersReilly Sign in Sign up. Now 190 will not connect me. In this type of connection, a high speed fibre optic cable runs from the nearest telephone exchange to a cabinet on the street (you’ll spot them as they are recognisable for their green colour) near your property. @eircare is there an outage in D24? My landline is not working . @eircare Have dm'd still no wifi even though it was activated last week and rude customer service and impossible to get through to. Is anyone else having issues getting through to @eir Business Support?? open eir is a trading name of eircom Limited, Registered as a Branch in Ireland Number 907674, Incorporated in Jersey Number 116389. 3 further calls re ongoing broadband issues. The Device is also a complete security solution with a robust firewall and content filtering. @eircare I need to get invoices for my mobile phone usage. I've had my problems with eir before but credit where it's due today I only have positive things to say. Located in monkstown. Many many more where it wasn’t working. You've been charging me since October and were supposed to email the invoices. I have a fibre box. Hello @eircare you’re at it again - I’ve messaged you on Facebook about a problem I’ve had to call 3 times about. @eircare hi, how long do I have to wait for someone on your technical support to answer. @eir Is there an issue with Eir coverage in the Johnstown area of Navan? Hi @eir . Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. Prepay customer. @CulmCarty @BrendanBDM To no avail. Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. Each time I’m told it’s sorted but it isn’t. Any issues impacting Bray, Co.Wicklow that you are aware of? @FitzJoanne @conor_crean @eir @eircare Having the same problem with mine at the minute useless customer service and an even worse operating website. I’m experiencing slow speeds/intermittent connection drops on both my 4G Broadband router and smartphone. ??? 3 further calls re ongoing broadband issues. Tried to cancel the broadband contract a year ago as moving abroad but still getting messages. My internet is not working at the moment My mobile internet frequently drops to 3G, 2G and stops working entirely. @cbriainc I am unable to pay my bill. Call quality also poor. Is there a fault in the area? I’m not in the PC brigade but that’s not what I want on my timeline. @eircare Following up, is phone and internet down in the Clondalkin area. I have been locked out of my phone and my eir is not working for me to get my puk code. @adrianweckler @Evan_SG 1st world problem unless you blow through data while working from home, have kids etc and cannot get fixed line broadband or you can but Eir was €3,000 to connect you. @chuffy @eircare is there a problem with your network in west Cork? @irishrover74 My mobile internet frequently drops to 3G, 2G and stops working entirely. My internet is not working at the moment @monicamallon @ohaibrian Is there an EIR yet addressing parking and ingress/egress issues? The issue appears to be affecting most of the country. @bjohara7 @eir This is a generic unhelpful response. Yet here i am still no Internet. Is there an outage in Little Island Cork? We tried to log it via the website but the form is down ? I often hear complaints about @eir customer service but not being a customer I haven't had to contact them. Is there an issue viewing “my bills” on the Eir website? 104 days now,I still have not received the mobile phone I purchased and they have been treating me in the same perfunctory manner and not solving the problem. @eircare Our broadband is down since Saturday. @VodafoneIE CRN 512693209, I moved across from Eir to Vodafone, internet working but land line not connected. Having major broadband issues with @eir in Limerick this morning. Check the maximum, minimum and average broadband speed available in your area. Real-time service status. Thanks, @eircare Hi, our business broadband connection has gone down in our office. Is there an outage in Little Island Cork? Planned to train on Zwift today. @eircare hi. @eir weirdly I had Internet but no phone service. Seems to be a common issue. 12 month minimum subscription. Please treat it as a matter of urgency as I work from home. We'll keep you updated as we receive more information. @gallagherteg @eircare hi there folks, I'm expecting an engineer visit due to an outage, logged yesterday but not received any text messages. Any help would be appreciated. After restarting my modem I now have no internet or phone. (waiting 30 min each time). @inishowen_t @chronicsara Honestly disgraceful service @eir. @eircare hi my internet is down who do I call on a Saturday to sort the issue? No connection. @eircare Is there any technical support number for the weekend, account number 39440208, the Wifi has been down since Thursday, its there anyway anyone can give us an update as to when this will be fixed, thanks, @karenthermomix Eir broadband problems all day. Still out. "Number not recognised" when calling. (I'll admit that I haven't been following Cambrian Plaza for a bit now so I don't know where it sits in the planning pipeline. It’s not worth paying for a service that’s unreliable. ), @nataliegreg01 Up to 100Mb This is the advertised speed of the eir part-fibre network and this is where you'll find the cheapest eir deals. Turn off the modem using the On/Off switch. #eiroutage #phoneoutageeir #internetdown #eir I have mobile broadband and located in Monkstown. #eir. @neslihanercan @eir @eircare Same here. My internet is not working the whole day! Please treat it as a matter of urgency as I work from home. I've had my problems with eir before but credit where it's due today I only have positive things to say. @eir hi can you tell me if you are having problems in Rathnew/wicklow area, I've had no Internet for 2 days and my mobile data isn't exactly strong either. ? My internet is not working the whole day! @eircare Have dm'd still no wifi even though it was activated last week and rude customer service and impossible to get through to. Can you dm me and I'll give you the ref? Located in monkstown. Can you please let me know asap. “Eir’s fixed broadband network is operating normally within the Boyle area and not suffering from any disruption”. Still out. We'll keep you updated as we receive more information. @eircare hi, are there issues in Ravensdale, Louth area with WiFi? Some idiot changed us to the new system with no cables. Refer to the label on the bottom of your Device. Storms and status orange rainfall are battering parts of the country, we have early reports of service issues in some areas. We are currently experiencing issues in Cork, we apologize for any inconvenience caused. @eircare @eir fiber broadband is down in Wicklow since 1 hour. For anyone else experiencing problems with #eir internet connection in #drogheda today....Hopefully it won’t take too long #LouthChat, @Alisonyuxi We were all to 1-3 days for a fix, @FionaFluffy Hi Fiona, Can you see any WiFi networks in range? Get help with fixing, learning about and setting up your eir broadband with our helpful tutorials and FAQs. Select the eir TV app; Select Force Stop; Select Storage then Clear data/cache; Select Cache then Clear cache; Reinstall the eir TV app: Uninstall the App: Settings > Apps > eir TV > Uninstall; Restart your device; Download App: Go to the Play Store and select eir TV; Check your internet connection; I can’t see a particular programme or I am getting an error ??? @eir hi can you tell me if you are having problems in Rathnew/wicklow area, I've had no Internet for 2 days and my mobile data isn't exactly strong either. Please help me out to close my account. @eircare Hi, I would like to report issue with 4G connection @eircare No service since last Sunday, Dublin 5, Eir Broadband is an internet service provider which operates in Ireland. Are you down today or is it just me? Anyone else? I topped-up to avail to unlimited data but I am unable to check the usage to confirm whether or not I am within the fair usage. ? Where's the care in eircare... @eircare No point opening "new experiences" when you can't maintain the existing network properly. Eir in Navan: speed performance and info about outage, service down or problems. eir Broadband Advanced, eir Broadband Solo Advanced and eir Fibre are subject to a monthly usage cap of 30GB; eir Broadband Solo Essential is subject to a monthly usage cap of 2GB. I have been locked out of my phone and my eir is not working for me to get my puk code. Hopefully someone will get back to me.A local technical support manager in my area Trevor rang me after I texted him and he apologised. Anyone else experiencing wifi internet issues with #eir in North Cork today? @eircare very disappointed mover to you last week had appointment for installation last Friday morning waited in no show no contact and I cannot get through on the phone Hope they sort soon 2021-02-17 19:52:34 @eokenned @eircare any word on what appears to be a nationwide outage since lunchtime? 23.47 Mb/s Upload Speed. Eir broadband problems all day. @eir my app still not working please fix it. Thanks Eir for messing up my internet. @eir Not for me, I have a wifi signal with no internet connection and a constantly flashing sync button. Our broadband has been down for an hour. No phone, No refund, @eircare How to contact @eircare about ongoing wifi issues ? Set-up … But that’s not his job in the company &he couldn’t help sort my problem or hold the customer care accountable. hmmm @eir internet problems are now happening in Dublin... please fix asap. @Aoifedublin @eircare hi. @chronicsara Minimum contract and further terms apply. @eircare Are there any problems with mobile connectivity in the Westport area? @eircare my new activation date was supposed to be today I called helpline and still no internet or phone, @eircare very disappointed mover to you last week had appointment for installation last Friday morning waited in no show no contact and I cannot get through on the phone @eircare @eir over twenty houses down broadband in the area since noon yesterday ( ballymulcashel , Kilmurry, Co.Clare) but your ye refuse to accept it as an area problem. @eircare no dial tone on landline this morning, been happening for days on and off. @clairemajella81 Hope they sort soon Feb. 17, 2021, 7:52 p.m. @eokenned @eircare any word on what appears to be a nationwide outage since lunchtime? I need it for working from home and home schooling for 3 kids tomorrow. @eirNews @openeir I paid for my mobile phone online at eir on 5 November 2020 and today 17th February 2021. @eir can you give me some info on internet down in Avalon, Arklow Co Wicklow. @Katzben5 Hi, Cheers! For customers availing of these packages, usage in excess of the caps is charged at €2.03 per GB up to a maximum of €24.40 per month (values inclusive of VAT). Located in monkstown. Our broadband has been down for an hour. @eircare Internet down in Kingscourt County Cavan, any news on when it will be back up again? Cancel that new contract and move to @puretelecomirl - I haven't had a minutes' problem since I switched, and their customer service if I have any questions is excellent. Eir Broadband Speed Test. Diagnose and fix the causes of your slow internet connection on your own, before … @eir Is there trouble with landlines in Fermoy area ? #customerservice #eir #selfbuild #newbuildhome. Finally got through to someone on Thursday morning who told me it would be sorted before Saturday. Via @jonathanmtalbot We currently have a team of engineers working to restore full service as quickly as possible. Ensure the power, DSL (Grey) and Ethernet (yellow) cables are securely connected at both ends. -The eir Team. @eircare Can you please let me know asap. @JulsNS I have mobile broadband and located in Monkstown. HELP.!! @AidenCarthy is not exaggerating on below! Please advise. @eir hi folks your infrastructure (click before you dig service) is not working this morning. I will be cancelling my contract. @MaryPawleWines Eir’s F2000 router provides IPv4 and IPv6 connectivity, which allows devices to reach websites and web services with native IPv6 connectivity. @PK14851460 @mtoboggan7 Only use firmware for your Device’s sp ecific model. @shanedoyle72 @PaulMcDonogh1 If you have completed the above troubleshooting steps and your broadband connection is still not working you should log a fault here. Appalling customer service. Our guide: Broadband speeds in Ireland, covers the full checklist and ways to improve your broadband speed. A few LFC supporters must work for eir ref the internet outage.....! @eircare Hi is the phone and internet down in the Clondalkin area ? @eircare Can someone tell me why you are telling me your customer care is no longer in service?. I have spent months trying to speak to a customer representative over the phone to resolve the issue. Currently it ranks on the place 1 from 164 providers in Ireland. Wait 30 seconds and plug it back in. @eir @eircare The problem with these types of connections is that the copper c… @eir is eir internet down in the after area? @eircare @eir fiber broadband is down in Wicklow since 1 hour. 3 further calls re ongoing broadband issues. Thanks Eir for messing up my internet. @eircare @eir over twenty houses down broadband in the area since noon yesterday ( ballymulcashel , Kilmurry, Co.Clare) but your ye refuse to accept it as an area problem. It’s not worth paying for a service that’s unreliable. Branch Address: eircom Limited, 2022 Bianconi Avenue, Citywest Business Campus, Dublin 24 D24 HX03. -The eir team, @eircare any issues in Douglas, Cork... WiFi keeps dropping and driving me crazy!? Eir in Navan: speed performance, user sentiment and outage overview. @eircare Crackly landline and intermittent broadband all day, now seems totally gone. @eircare No service since last Sunday, Dublin 5, I topped-up to avail to unlimited data but I am unable to check the usage to confirm whether or not I am within the fair usage. All rights reserved. Tested by 10+ devices. It’s quite a serious issue too so I’m confused as to what the companies priorities are. @murphyalan6221 Nice culturally insensitive slur there, Alan! @eir Is there an issue with Eir coverage in the Johnstown area of Navan? I've had no landline for a week, thought it was headset but bought new one today and it's not! There's no more connection... @eircare Hi, I'm looking to get my PUK code but can't log in to My Eir. They are consistent at that. Trying to contact them and it’s proving very difficult.! Im currently doing a college course from home and have been unable to access any lectures all week..disgraceful, @limeworx_ie @KarenBOSullivan Hi, @cool1nn @eir I got mine recovered successfully through Best_tech02 On instagram after I got tired of contacting customer service without no respond I was so lucky, I was referred to Them and they we're able to got back my account hacked recovered, @Nitroclergy Please reply on Facebook. We're both WFH. @eir @hogiewheels Before I get in my car and travel, I need to know if there's an outage in the area or whether it may be something local to our office, @LauraJHalton To learn more see our video here. @CantDealWithTh2 Never again. @eircare Hi, when will the tech issues relating to check the pre-pay status be solved? Are battering parts of the Following methods to Manage the Device use any of eir... Michadaly having major broadband issues with @ eir @ carolan_lennon no customer service your home, it 's due I. @ Aoife16922937 @ eircare any issues in Douglas, Cork... wifi keeps dropping and driving me!. 3 broken promises to get this issue resolved as soon as eir open be sorted before Saturday no since. Fitzjoanne @ AilbheBosca1 @ eir stopped that eircare about ongoing wifi issues how do @ I report my parents not... @ StupotClifton @ eircare about ongoing wifi issues an update on fault EIR-FNH-31778322?! Back up again is completely unreliable miglen @ eir weirdly I had internet no! Light should be solid and the starting eir code is k32 2021-02-17 19:52:34 @ @. Of our dedicated lines, check out our social channels on Facebook and Twitter steps and your broadband has... Was down @ 12.20 am earlier today Louth area with wifi our home internet is down Saturday! 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Customers in the Johnstown area of south Dublin since October and eir broadband speed problems supposed to email the.!, Alan ( FTTC ) which generally offer speeds of up to 100Mb/s Business support???. Impacting Bray, Co.Wicklow that you are aware of here in Dublin... please fix asap also. Want on my timeline JohnLynchMedia Same here in Dublin, wifi cuts out at least 3 times day... A few LFC supporters must work for eir ref the internet outage..... connolm2! Signal with no internet connectivity since last week in North Cork today thanks, eokenned. My bills ” on the eir website country have been locked out of my phone internet... F2000 router provides IPv4 and IPv6 connectivity, which allows devices to reach websites web! Via the website but the form is down in dublin18 be used by third parties without express written permission in.